Frequently Asked Questions

Is IHP enrolling new patients?

Currently we are accepting short term transitional care patients and long term primary care patients.

What insurance plans do you accept?

We accept Medicare and most medicare advantage plans including:

Medicare

Cigna

Humana

Keystone First VIP Choice

UPMC

Independence Blue Cross Personal Choice

Health Partners

United

Keystone Health Plan East

WellCare

We do not accept medicaid only plans.

What areas do you service?

We take care or patients throughout North, Northeast and Northwest Philadelphia. Zip codes include:

19012, 19027, 19111, 19118, 19119, 19120, 19121, 19122, 19124, 19125, 19126, 19129, 19132, 19133, 19135, 19138, 19140, 19141, 19144, 19149, 19150, 19152

Do you provide emergency services?

For emergent issues call 911 or go to the nearest emergency room. For established patients with less urgent problems we can usually arrange an in-person or telemedicine visit within 1-3 business day.

How do I pay for services?

Your insurance plan should cover the majority of the cost of your home or telemedicine visit. Please check with you plan as to whether a deductible or co-payment is required. If you have a secondary insurance that may cover the cost of co-pays. If you do not have insurance contact us for private pay rates.

How often will I be seen?

Frequency of follow up visits for primary care patients will depend on medical necessity. Most patients are seen monthly in person by Dr. Wallace. Less complex patients may need to be seen only every 2-3 months.

Will you take over as my primary care doctor?

In most cases we will assume the role of your primary care physician. In order to provide the highest quality of care and minimize medication and other errors we feel that consolidating your primary care with a single physician is important.

What are your hours of operation?

Home visits and telemedicine visits are scheduled Monday to Friday from 9A to 5P. We respond to calls and text messages as soon as possible, are generally within 1-2 days

Do I need to be home bound to qualify for your services?

No. Patients who have mobility issues are likely to benefit the most but other patients with complex medical issues are also eligible.

Will I be seen by the same medical provider at every visit?

Yes, Dr. Wallace is our sole provider. We are a small family run business and value the personalized care that comes with seeing the same provider at each visit.

What proportion of visits are conducted via telemedicine?

It will depend on patient preference and medical necessity. The vast majority of visits are in person.

Will I be seen by a physician, a nurse practitioner or a physician assistant?

Non-physician providers are a critical component of the health care system but at this time all medical care at Insight Home Physicians is being provided by a board-certified internal medicine physician.

Do you see patients at assisted living and other facilities?

We are happy to provide care to assisted or independent living facility residents. We are unable to care for nursing home residents, however, but can provide transitional or primary care after they are discharged to a residential setting. We are also available to take direct referrals from home care agencies and hospital or nursing home discharge coordinators.