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Frequently Asked Questions

Is IHP enrolling new patients?

Currently we have a staffing shortage and are only accepting short term transitional care patients and not long term primary care patients. Patients with a diagnosis of congestive heart failure (CHF) may be eligible, however, for long term home care through our CHF management program.

What insurance plans do you accept?

We accept Medicare and most major private carriers.

Do I need a referral to be seen?

Check with your insurance plan, but generally new patients do not require a referral.

Do you provide emergency services?

For emergent issues call 911 or go to the nearest emergency room. For established patients with less urgent problems we can usually arrange an in-person or telemedicine visit within one business day.

How do I pay for services?

Your insurance plan should cover the majority of the cost of your home or telemedicine visit. Please check with you plan as to whether a deductible or co-payment is required. If you have a secondary insurance that may cover the cost of co-pays. If you do not have insurance contact us for private pay rates.

How often will I be seen?

Frequency of follow up visits for primary care patients will depend on medical necessity and could range from every two weeks to every few months.

Will you take over as my primary care doctor?

In most cases we will assume the role of your primary care physician. In order to provide the highest quality of care and minimize medication and other errors we feel that consolidating your primary care with a single physician is important.

What are your hours of operation?

Home visits and telemedicine visits can be scheduled Monday to Friday from 9A to 5P. Our staff is available by phone 24/7.

Do I need to be home bound to qualify for your services?

No. Patients who have mobility issues are likely to benefit the most but other patients with complex medical issues are also eligible.

Will I be seen by the same medical provider at every visit?

Yes, currently each patient will have a designated primary care physician who will be responsible for all care.

What proportion of visits are conducted via telemedicine?

It will depend on patient preference and medical necessity. For most routine visits similar information can be obtained via video chat or in-person encounter.

Will I be seen by a physician, a nurse practitioner or a physician assistant?

Non-physician providers are a critical component of the health care system but at this time all medical care at Insight Home Physicians is being provided by a board-certified internal medicine physician.

Do you see patients at assisted living and other facilities?

We are happy to provide care to assisted or independent living facility residents. We are unable to care for nursing home residents, however, but can provide transitional or primary care after they are discharged to a residential setting. We are also available to take direct referrals from home care agencies and hospital or nursing home discharge coordinators.

What measures is Insight Home Physicians taking to protect its patients from COVID?

We adhere to or exceed CDC guidelines for personal protective equipment and the use of telemedicine and house calls limits exposure to infection relative to visiting a physician office. All patients are screened for infectious symptoms and fever prior to in-person visits.

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